Posted in: Games, Video Games | Tagged: playstation, PlayStation Store, sony

Sony Changes the PlayStation Store Refund Policy

Published Mon, 01 Apr 2019 23:40:10 -0500

Last updated Mon, 01 Apr 2019 23:43:43 -0500

This week, Sony updated some of its information on the refund page, specifically reflecting digital purchased towards broken digital games and other online content. Much of the information has been changed to reflect that you now have a two-week period to return the game and get a refund, however, the content must be "faulty" for them to accept the request and issue a refund. We have some of the new text below for you to peruse.

Sony changes the PlayStation Store Refund Policy — credit//Sony

PlayStation Refunds for Games, DLC, Add-ons

Full games, downloadable content, themes, avatars and season passes fall under this category.

After purchasing this type of content through PlayStation™Store, you have 14 days from purchase to request a refund to your wallet on PlayStation Network. If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty.

PlayStation Refunds for Subscriptions

A subscriptions purchased from the PlayStation Store, with reoccuring fees, include PlayStation Plus, PlayStation Now or Spotify Premium on PlayStation Music. After purchasing a subscription to PlayStation Plus, PlayStation Now or Spotify Premium service you have 14 days to request a refund to your wallet on PlayStation Network. Free trial periods are in the 14-day refund window.

For subscription services, your refund amount based on how much you have used the service. For example, if you buy a PlayStation Plus 12-Month Membership and request a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage, etc. If you purchase a subscription service from PlayStation Store, you are purchasing an ongoing subscription with recurring fees that will continue until you cancel it. While you can cancel a subscription service at any time, the service continues to the end of the that billing period. Cancellation or turning off your auto-renewal, will stop future payments of the subscription fees but, beyond the initial 14-day cancellation period, you will not receive a refund for payments already made.

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