An interesting change was made on the Epic Games Store this week as their refund policy got an update that is more in line with competitors. Specifically, with Steam and the way Valve has set up their marketplace–which sets the company up in direct competition with them on another aspect. The news came out from Epic employee Sergey Galyonkin, who made the announcement on his Twitter account, along with a few details of how it ends up working out.
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you'll have to go through player support.
— Sergey Galyonkin (@galyonkin) January 11, 2019
So there you have it, you can return a game if you've played it for less than two hours within two weeks of purchase, but anything after that is your problem. With all these different services creating new online stores for gaming, there's bound to be some who will create better policies to compete with these, but that's more a matter for time to sort out.