I reported earlier this week about how Batman: Arkham Knight was having a pretty rough time on PC. The game has been a little bit of mini-disaster on the platform, with it garnering huge refund percentages from dissatisfied customers.
In a somewhat unprecedented move though, Warner Brothers have decided to stop selling the title on Steam. That is huge. If you want a refund as well, they are offering that as well. Here is the full letter the publisher wrote to fans:
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham KnightCommunity and Steam forums, as well as any issues logged with our Customer Support (http://support.wbgames.com/). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at https://help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
It's not clear when this will resolve itself, but right now on Steam there is a banner that says "Batman: Arkham Knight will be available on SteamOS, Linux and Mac in Fall 2015." Perhaps the version has seen a stealth delay.
Still. This is a pretty bold move by the publisher, and not one that most would take. It is good to see Warner Brother take ownership of a poor situation at the very least.